Frequently Asked Questions
Q. I have a Picture People Groupon voucher, can I still use it?
A. Yes, all valid Picture People Groupon vouchers will be honored. If a product specified on the purchased Groupon package is not available, the NEW Picture People ownership will substitute a comparable in studio product.
Q. I have a Picture People gift card, can I redeem it?
A. Unfortunately, all gift cards that were sold prior to July 1, 2018 cannot be redeemed by the NEW Picture People. However here is a website where you can file a claim with the previous owners for the remaining gift card balance, https://www.file-a-claim.com/pp-abc.html.
Q. Can I use my Prepaid Picture People Voucher?
A. Please contact your local studio to verify if your prepaid voucher is redeemable at the NEW Picture People studio.
Q. Will I be able to use my Portrait Rewards Club membership?
A. Yes, your PRC membership and rewards will be honored. If a product specified on your PRC card is not available, the NEW Picture People will substitute a comparable in studio product.
Q. What forms of payment do you take?
A. Visa, Mastercard and Discover are taken at all studio locations. Cash and checks are not accepted at our buybuy BABY studios.
Q. Do you provide pet portraits?
A. Unfortunately, pets are not permitted in our studios located within Sears and buybuy BABY. This does not include service animals.